RETURN & REFUND POLICY

Definitions and Key Terms

To ensure complete understanding of this Return & Refund Policy, we have provided clear and concise definitions for each term. This will help you navigate the policy with confidence and clarity.

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Chuck James Art, who is responsible for your information under this Return & Refund Policy.

  • Customer: This refers to the company, organization, or person that signs up to use the Chuck James Art Service to manage relationships with your consumers or service users.

  • Device: Any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Chuck James Art and use the services.

  • Service: Refers to the service provided by Chuck James Art as described in the relative terms (if available) and on this platform.

  • Website: Chuck James Art’s site, accessed via this URL: www.chuckjamesart.com.

  • You: A person or entity registered with Chuck James Art to use the Services.

Return & Refund Policy

Thank you for shopping at Chuck James Art. Your satisfaction is extremely important to us, and we strive to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

Like any shopping experience, Chuck James Art has some terms and conditions for transactions. By placing an order or purchasing at Chuck James Art, you agree to the terms set forth below, along with Chuck James Art’s Privacy Policy.

Returns

All art purchases are final and non-refundable. Art is sold as it is and will not be customized or altered. Frames or mattes sold with art will be sent as pictured. If damage occurs during handling or shipping, please file a claim with the shipper.

For other items (including but not limited to prints, stationery, or apparel), our policy lasts five days from when your items were delivered. If five days have passed since your purchase was confirmed to be delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Gift cards are non-returnable. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within ten days.

Missing Packages

If your item is trackable and has not arrived according to the tracking information, please get in touch with us at chuckedupart@gmail.com, and we will help you figure out what happened with the shipper. Once a package is marked as 'delivered' by the carrier, it is your responsibility. Please ensure you track your packages, as we do not offer refunds on lost packages.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at chuckedupart@gmail.com and send it to 326 Lincoln St, Roseville, CA, 95678.

Shipping

To return your product, mail it to 326 Lincoln St, Roseville, CA, 95678. You will be responsible for paying for your own shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund, check your bank account. Then contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please get in touch with us at chuckedupart@gmail.com.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document to accurately reflect our Service and policies, we will prominently post those changes here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy.

Contact Us

If, for any reason, you are not completely satisfied with any of our goods or services, don’t hesitate to contact us, and we will discuss any issues you are experiencing.

*Via Email: chuckedupart@gmail.com